At Woodluck, your trust and privacy are extremely important to us. We are committed to protecting your personal information and ensuring a safe, transparent, and secure shopping experience across our website, products, and services. This Privacy Policy explains how we collect, use, maintain, store, and safeguard your personal information whenever you interact with our brand online or offline.

1. Who We Are

Woodluck is a trusted lifestyle and home décor brand specializing in premium wooden handicrafts, kitchenware, furniture, gifting products, and decorative accessories crafted with quality, creativity, and care. Our mission is to deliver elegant and durable products that combine traditional craftsmanship with modern design while ensuring complete customer satisfaction.

Our product categories include:

• Wooden Handicrafts
• Home Décor Products
• Kitchen & Dining Accessories
• Wooden Furniture & Utility Products
• Customized Wooden Gift Items

We operate in accordance with applicable Indian laws, privacy regulations, and industry-standard data protection and security practices.

2. What Data We Collect

When you visit our website, place an order, subscribe to our updates, or contact us, we may collect the following categories of information:

Personal Information

• Full Name

• Mobile Number

• Email Address

• Billing & Shipping Address

Payment Information

• Payment transaction details processed securely through trusted payment gateway providers

• We do not store complete debit card, credit card, or banking details on our servers

Technical Information

• IP Address

• Browser Type & Version

• Device Information

• Website Usage Data

• Cookies & Browsing Activity

Preference Information

• Purchase History

• Product Preferences

• Wishlist & Shopping Interests

• Customer Feedback & Reviews

3. How We Use Your Data

Your information helps us improve our services and provide a smooth shopping experience. We may use your information to:

• Process, confirm, and deliver your orders

• Provide customer support and respond to inquiries

• Send order confirmations, shipping updates, and service notifications

• Improve website functionality, products, and customer experience

• Personalize product recommendations and promotional offers

• Prevent fraudulent transactions and unauthorized activities

• Conduct analytics, research, and business improvements

• Send newsletters, promotional messages, and marketing communications (only when permitted)

4. Legal Basis for Processing

We process your information based on one or more of the following legal grounds:

• Consent – for marketing communications, promotional emails, and newsletters

• Contractual Necessity – to process payments and fulfill customer orders

• Legal Obligations – for invoicing, taxation, accounting, and regulatory compliance

• Legitimate Interests – for fraud prevention, website security, analytics, and service improvement

5. Who We Share Your Data With

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share limited information with trusted partners such as:

• Delivery & Logistics Partners

• Secure Payment Gateway Providers

• Website Hosting & Technical Service Providers

• Analytics & Marketing Platforms

• Government Authorities or Legal Bodies when required under applicable laws

All third-party partners and service providers are expected to maintain the confidentiality, privacy, and security of your information.

6. Cookies & Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website performance, understand customer behavior, remember preferences, and enhance overall user experience.

You may choose to disable cookies through your browser settings. However, certain features and functionalities of the website may not work properly if cookies are disabled.

7. Your Rights

As a customer and website user, you have the right to:

• Access your personal information

• Request corrections or updates to inaccurate information

• Request deletion of your personal data

• Withdraw consent for marketing communications at any time

• Opt-out of promotional emails, messages, or notifications

• Request details regarding how your information is being used

To exercise any of these rights, you may contact us at:

Email: info@woodluck.com

8. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Order & Transaction Records: Retained as required under applicable laws and accounting regulations

• Marketing Information: Retained until you unsubscribe or withdraw consent

• Website & Analytics Data: May be anonymized or deleted periodically for security and analytics purposes

9. Security

We implement industry-standard technical and organizational security measures to protect your information, including:

• SSL Encryption

• Secure Payment Processing Systems

• Firewall & Malware Protection

• Restricted Access Controls

• Secure Servers & Regular Monitoring

While we take strong precautions to safeguard your data, no online platform or electronic transmission method can guarantee complete security.

10. Minors’ Privacy

Our products and services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children or minors. If such information is identified, we will take appropriate steps to delete it promptly.

11. Updates to This Privacy Policy

We may revise or update this Privacy Policy from time to time to reflect changes in legal requirements, technologies, or business operations. Updated versions will be published on our website along with the revised effective date.

Your continued use of our website, products, or services after any updates will be considered acceptance of the revised Privacy Policy.

Contact Us

For any privacy-related questions, requests, or concerns, please contact us:

Email: info@woodluck.com
Phone: +91-9410003340

Address:
6A/08, Singh Complex, Buddhi Vihar Phase 2,
Moradabad, Uttar Pradesh, India – 244001