At Woodluck, your trust and privacy are extremely important to us. We are committed to providing a safe, transparent, and secure shopping experience across our website, products, and services. These Terms & Conditions explain the rules, guidelines, responsibilities, and conditions that apply whenever you interact with our brand online or offline.

1. Who We Are

Woodluck is a trusted lifestyle and home décor brand specializing in premium wooden handicrafts, kitchenware, furniture, gifting products, and decorative accessories crafted with quality, creativity, and care. Our mission is to deliver elegant and durable products that combine traditional craftsmanship with modern design while ensuring complete customer satisfaction.

Our product categories include:

• Wooden Handicrafts
• Home Décor Products
• Kitchen & Dining Accessories
• Wooden Furniture & Utility Products
• Customized Wooden Gift Items

We operate in accordance with applicable Indian laws, business regulations, and industry-standard practices related to e-commerce operations and customer service.

2. Use of Website & Services

When you access or use our website, place an order, create an account, or interact with our services, you agree to comply with these Terms & Conditions.

User Responsibilities

By using our website, you confirm that:

• You are at least 18 years old or using the website under parental supervision
• The information provided by you is accurate and complete
• You will use the website only for lawful purposes
• You will not misuse, damage, or interfere with website operations or security

Account Information

Customers are responsible for maintaining the confidentiality of:

• Account login details
• Passwords
• Order-related information

Woodluck shall not be responsible for unauthorized account access resulting from customer negligence.

3. Products & Services

We make every effort to ensure accurate product descriptions, images, pricing, dimensions, and specifications on our website. However, certain variations may occur.

Product Information

• Handmade and wooden products may have slight variations in texture, finish, grain, or color
• Product colors may vary depending on screen settings and lighting conditions
• Product availability may change without prior notice

Customized Products

Customized or personalized products:

• May require additional processing time
• May slightly differ from displayed reference images
• May not be eligible for cancellation or return once production begins

Woodluck reserves the right to modify, discontinue, or update products and services without prior notice.

4. Pricing & Payments

All prices listed on our website are displayed in Indian Rupees (INR) unless otherwise stated.

Payment Terms

• Full payment must be completed before order processing and shipment
• Payments are processed securely through trusted payment gateway providers
• Customers agree to provide valid and authorized payment information

Pricing Errors

In rare cases involving technical issues, incorrect pricing, or product information errors:

• Woodluck reserves the right to refuse or cancel affected orders
• Customers will be notified regarding such issues
• Eligible refunds will be processed where applicable

We do not store complete debit card, credit card, or banking information on our servers.

5. Shipping & Delivery

We aim to process and deliver orders within estimated delivery timelines; however, delivery schedules may vary depending on location, courier services, and external factors.

Delivery Conditions

Delivery timelines may be affected by:

• Weather conditions
• Transportation delays
• Public holidays or government restrictions
• Remote area accessibility

Customers are responsible for providing accurate billing, shipping, and contact details while placing orders.

Additional shipping charges may apply for:

• Re-delivery attempts
• Incorrect addresses
• Oversized or bulk shipments
• International orders

6. Returns, Refunds & Cancellations

Customer satisfaction is important to us, and we strive to resolve issues fairly and transparently.

Return Eligibility

Returns or replacements may be accepted for:

• Damaged products
• Defective items
• Incorrect products delivered

Products must generally remain:

• Unused
• In original packaging
• Accompanied by proof of purchase

Cancellation Policy

• Orders may only be cancelled before shipment or production begins
• Customized or personalized products may not be eligible for cancellation

Refund processing timelines may vary depending on payment providers and financial institutions.

7. Intellectual Property Rights

All website content, including but not limited to:

• Logos
• Product photographs
• Product designs
• Text content
• Graphics & branding materials

is the intellectual property of Woodluck and protected under applicable copyright, trademark, and intellectual property laws.

Users may not copy, reproduce, distribute, modify, or commercially use any content without prior written permission from Woodluck.

8. Limitation of Liability

While we strive to provide accurate information and uninterrupted service, Woodluck shall not be held responsible for:

• Temporary website interruptions or technical issues
• Delivery delays caused by third-party logistics providers
• Minor product variations in handcrafted items
• Losses resulting from inaccurate customer information
• Misuse of products after delivery

Our maximum liability, where applicable, shall be limited to the amount paid for the purchased product or service.

9. User Conduct & Restrictions

Users agree not to:

• Use the website for unlawful or fraudulent activities
• Attempt unauthorized access to website systems or customer data
• Upload harmful software, viruses, or malicious code
• Interfere with website security or functionality
• Misuse reviews, communication systems, or customer support services

Woodluck reserves the right to suspend or terminate access for users violating these Terms & Conditions.

10. Privacy & Security

Your privacy and security are important to us. Personal information collected through our website is handled in accordance with our Privacy Policy.

We implement industry-standard security measures including:

• SSL Encryption
• Secure Payment Processing
• Restricted Access Controls
• Secure Servers & Monitoring Systems

While we take reasonable precautions to safeguard information, no online platform can guarantee complete security.

11. Updates to These Terms & Conditions

We may revise or update these Terms & Conditions from time to time to reflect changes in laws, technologies, business operations, or service policies. Updated versions will be published on our website along with the revised effective date.

Your continued use of our website, products, or services after any updates will be considered acceptance of the revised Terms & Conditions.

Contact Us

For any questions, concerns, or support regarding these Terms & Conditions, please contact us:

Email: info@woodluck.com
Phone: +91-9410003340

Address:
6A/08, Singh Complex, Buddhi Vihar Phase 2,
Moradabad, Uttar Pradesh, India – 244001