At Woodluck, customer satisfaction is one of our highest priorities. We strive to provide premium-quality wooden handicrafts, home décor products, furniture, kitchenware, and customized gift items crafted with care and attention to detail. This Return & Refund Policy explains the conditions, procedures, and timelines related to returns, replacements, cancellations, and refunds for products purchased through our website or services.

1. Who We Are

Woodluck is a trusted lifestyle and home décor brand specializing in premium wooden handicrafts, kitchenware, furniture, gifting products, and decorative accessories designed with quality, creativity, and craftsmanship. Our mission is to provide durable and elegant products while ensuring a smooth and satisfying shopping experience for every customer.

Our product categories include:

• Wooden Handicrafts

• Home Décor Products

• Kitchen & Dining Accessories

• Wooden Furniture & Utility Products

• Customized Wooden Gift Items

We are committed to handling return and refund requests fairly, transparently, and in accordance with applicable Indian consumer protection laws.

2. Eligibility for Returns

We accept return requests only under specific conditions to ensure product quality and customer satisfaction.

You may be eligible for a return if:

• The product received is damaged, defective, or broken during delivery

• The wrong product was delivered

• The product has significant manufacturing defects

• The product received does not match the order description

To be eligible for a return:

• The request must be made within 48 hours of delivery

• The product must be unused and in its original condition

• Original packaging, labels, invoices, and accessories must be retained

Products showing signs of use, damage caused after delivery, or missing original packaging may not qualify for returns or refunds.

3. Non-Returnable Products

Certain categories of products may not be eligible for return or refund, including:

• Customized or personalized products

• Made-to-order furniture or décor items

• Products damaged due to misuse or improper handling

• Clearance sale or discounted items unless damaged during delivery

• Products returned without original packaging or proof of purchase

Woodluck reserves the right to reject return requests that do not meet the eligibility criteria outlined in this policy.

4. Return Request Process

To initiate a return request, customers must contact our support team with complete order details.

Return Request Information

Please provide:

• Order Number

• Customer Name

• Contact Details

• Photos or videos showing the issue or damage

• Brief explanation of the return reason

Verification Process

• Our team will review the request and supporting information

• Additional details may be requested if necessary

• Once approved, return instructions will be shared with the customer

Unauthorized returns sent without prior approval may not be accepted.

5. Refund Policy

Refunds are processed only after returned products are received, inspected, and approved by our quality team.

Refund Eligibility

Refunds may be issued for:

• Damaged or defective products

• Incorrect items delivered

• Approved cancellations before shipment

• Eligible returns approved after inspection

Refund Method

• Refunds are generally processed through the original payment method used during purchase

• In certain cases, refunds may be provided as store credit or replacement options

Refund Timeline

• Approved refunds are typically processed within 7–14 business days

• Bank or payment gateway processing times may vary depending on the financial institution

Shipping charges, handling fees, or payment processing charges may not be refundable unless the issue occurred due to our error.

6. Replacement Policy

In some cases, customers may prefer product replacement instead of a refund.

Replacement requests may be approved for:

• Damaged or broken products

• Defective items

• Incorrect products delivered

Replacement products will be shipped subject to stock availability. If replacement stock is unavailable, an alternative resolution or refund may be offered.

7. Order Cancellation Policy

Customers may request order cancellations before the order has been processed or shipped.

Cancellation Conditions

• Orders already shipped may not be eligible for cancellation

• Customized or made-to-order products may not be cancellable once production has started

• Refunds for approved cancellations will be processed according to the refund timeline mentioned above

Woodluck reserves the right to cancel any order due to pricing errors, stock unavailability, suspected fraud, or unforeseen circumstances. In such cases, customers will be informed and eligible refunds will be processed accordingly.

8. Damaged or Incorrect Deliveries

We take special care in packaging and quality inspection before shipment. However, if you receive a damaged or incorrect product, please notify us within 48 hours of delivery.

Customers may be required to:

• Share clear photos or videos of the package and product

• Retain original packaging materials for verification

• Cooperate with the return pickup or inspection process

Failure to report delivery issues within the specified timeframe may affect eligibility for return or refund.

9. Shipping Costs for Returns

Return Shipping Charges

• If the return is approved due to damage, defect, or incorrect delivery, return shipping costs may be covered by Woodluck

• Customers may be responsible for return shipping costs in cases where the return reason is unrelated to product quality or delivery errors

Shipping charges paid during the original order may not be refundable unless otherwise stated.

10. Policy Updates

We may revise or update this Return & Refund Policy from time to time to reflect changes in business practices, legal requirements, or operational procedures. Updated versions will be published on our website along with the revised effective date.

Continued use of our website, products, or services after updates will be considered acceptance of the revised Return & Refund Policy.

Contact Us

For any return, replacement, cancellation, or refund-related questions or concerns, please contact us:

Email: info@woodluck.com
Phone: +91-9410003340

Address:
6A/08, Singh Complex, Buddhi Vihar Phase 2,
Moradabad, Uttar Pradesh, India – 244001