At Woodluck, your satisfaction matters to us. We are committed to ensuring a smooth, transparent, and reliable shipping experience for every customer. This Shipping Policy explains how we process, pack, ship, and deliver your orders when you purchase products from our website or services.

1. Who We Are

Woodluck is a trusted brand specializing in premium wooden handicrafts, home décor products, kitchenware, furniture, and lifestyle accessories crafted with quality, creativity, and care. Our goal is to deliver beautifully designed products with secure packaging and dependable shipping services to ensure customer satisfaction.

Our product range includes:

• Wooden Handicrafts

• Home Décor Products

• Kitchen & Dining Accessories

• Wooden Furniture & Utility Items

• Customized Wooden Gift Products

We work with reliable courier and logistics partners to deliver products safely across India and selected international locations.

2. Order Processing

When you place an order with Woodluck, we carefully prepare and process your order for shipment.

Order Confirmation

• Orders are processed only after successful payment confirmation

• Customers receive order confirmation details through email or phone communication

Processing Time

• Standard orders are usually processed within 1–3 business days

• Customized or bulk orders may require additional preparation time

• Orders placed on weekends or public holidays may be processed on the next working day

Packaging

• Products are packed securely to reduce the risk of damage during transit

• Extra care is taken while packaging fragile or handcrafted products

3. Shipping & Delivery

We aim to deliver all orders safely and within the estimated delivery timeline.

Domestic Shipping

• Metro Cities: Estimated delivery within 3–7 business days

• Other Cities & Towns: Estimated delivery within 5–10 business days

• Remote Areas: Delivery timelines may vary depending on courier accessibility

International Shipping

• Selected products may be eligible for international shipping

• Delivery timelines may vary based on destination country and customs procedures

Delivery timelines are estimates only and may occasionally be affected by weather conditions, transportation issues, public holidays, or unforeseen logistical delays.

4. Shipping Charges

Shipping charges, where applicable, are displayed during checkout before payment confirmation.

Free Shipping

• Free shipping may be available on selected products, promotional campaigns, or minimum order values

Additional Charges

Additional shipping fees may apply for:

• Oversized or heavy products

• Bulk or customized orders

• International shipments

• Special packaging requirements

Customers are responsible for any customs duties, taxes, or import charges applicable for international deliveries.

5. Tracking Information

Once your order is dispatched, tracking details may be shared through email, SMS, or WhatsApp, depending on the contact information provided during checkout.

Customers can track shipment status using the tracking number provided by the courier partner.

If tracking details are not received within the expected processing period, customers may contact our support team for assistance.

6. Delivery Attempts

Our courier partners generally attempt delivery multiple times before returning a shipment.

To ensure successful delivery:

• Customers should provide accurate shipping details

• Someone should be available to receive the order at the delivery address

• Customers should inspect the package condition at the time of delivery

If delivery fails due to incorrect address details, customer unavailability, or refusal to accept the shipment, re-delivery charges may apply.

7. Damaged, Missing, or Delayed Shipments

We take every precaution to ensure products arrive safely. However, if any issue occurs, customers should contact us promptly.

Damaged Products

If your package arrives damaged:

• Notify us within 48 hours of delivery

• Share photos of the damaged package and products for verification

• Replacement or resolution will be provided after review

Missing Items

If any item is missing from your shipment:

• Contact our support team with order details

• We will investigate and assist accordingly

Delayed Deliveries

Delays may occur due to:

• Weather conditions

• Transportation disruptions

• Public holidays or government restrictions

• Courier service delays

Woodluck is not responsible for delays caused by circumstances beyond our control.

8. Incorrect Shipping Information

Customers are responsible for providing accurate billing and shipping details while placing orders.

Woodluck shall not be responsible for:

• Delivery failures caused by incorrect addresses

• Delays resulting from incomplete contact details

• Losses due to inaccurate information provided by customers

Additional charges for re-shipping or address correction may apply where necessary.

9. International Shipping & Customs

For international orders:

• Delivery timelines vary depending on destination country regulations and customs clearance

• Customers are responsible for customs duties, taxes, or local import charges

• Customs inspections may occasionally result in additional delays

Woodluck is not responsible for delays caused by customs authorities or international shipping regulations.

10. Policy Updates

We may update or revise this Shipping Policy from time to time to reflect changes in shipping procedures, courier services, or legal requirements. Updated versions will be posted on our website along with the revised effective date.

Continued use of our website and services will be considered acceptance of the updated Shipping Policy.

Contact Us

For any shipping-related queries, support requests, or concerns, please contact us:

Email: info@woodluck.com
Phone: +91-9410003340

Address:
6A/08, Singh Complex, Buddhi Vihar Phase 2,
Moradabad, Uttar Pradesh, India – 244001